FREE SHIPPING ALL OVER THE WORLD
Can You Ship To My Country?
• Free Shipping And Tax For Products Stored In The Warehouse: Only applicable to buyers in the country where the warehouse is located (USA, Europe).
Note:In very few remote areas of the country, additional shipping costs may be added.
• Free Shipping + No Parcel Tax: United States, Japan, EU countries, Australia, United Kingdom, Taiwan, Malaysia, Thailand.
Note: Mexican buyers need to provide a sanitary import license to the customs, otherwise the sex doll will not be allowed to enter the country.
• Free Shipping + Buyers Need To Pay Customs And Taxes: Norway, Switzerland.
• Prohibited Sales Areas: Afghanistan, Bangladesh, Egypt, India, Indonesia, Iran, Iraq, Kazakhstan, Maldives, North Korea, Pakistan, Saudi Arabia.
How Long Until I Receive My Doll?
After receiving your customized order, we will immediately confirm the order and arrange factory production. After production is completed, we will take real photos of the products for confirmation. After multiple quality inspections, we will arrange logistics delivery. We support logistics tracking throughout the process to ensure that you can sign for it with peace of mind.
Items will be shipped via trusted international carriers (FedEx, DHL, UPS, etc.). In general, it usually takes 15 to 40 days from order placement to delivery to your door. We sincerely appreciate your patience and understanding during this period, as each doll is carefully crafted and strictly quality-controlled to meet our high quality standards. Please note that the final delivery time may vary slightly depending on the international customs clearance process in your region.
| TYPE | ESTIMATED TIME |
| TPE DOLL | 5-10 business days |
| SILICONE DOLL | 15-20 business days |
In-Stock Dolls：All in-stock orders benefit from expedited processing and same-day dispatch, ensuring delivery within 3-7 working days of purchase completion.
Custom-made Dolls:
| REGION | ESTIMATED DELIVERY TIME |
| United States | 10-20 business days |
| Europe | 10-20 business days |
| Australia | 10-20 business days |
Can Privacy Be Guaranteed?
- Discreet Packaging Materials
- Plain unbranded brown cardboard boxes used
- No company logos or product information on inner/outer packaging
- Confidential Information Handling
- No content labels or descriptive text on exterior boxes
- Complete prevention of product feature or information exposure
- Full-process privacy protection
- Couriers cannot identify package contents
- Adopt sealed packaging with anti-tampering design
Transportation Delay
Regarding the potential factors that may affect international transportation, we would like to inform you of the following matters:
• Climate And Geographical Factors: Extreme weather phenomena (such as typhoons, heavy rainfall or geological activities) may cause temporary obstruction or interruption of logistics routes.
• Customs Inspection Process: According to the import and export management regulations of various countries, international packages may be subject to random inspections, which may extend customs clearance time and incur corresponding tariffs.
• Holiday Arrangements: Transportation services may be suspended or adjusted during statutory holidays, thereby affecting the estimated delivery time.
• International Policy Changes: Changes in the international political environment, government regulations or trade agreement adjustments may lead to changes in transportation routes, extended time or product restrictions in specific regions.
• Sudden Events: Force majeure factors including but not limited to traffic accidents, labor strikes or internal operational failures of carriers may affect logistics time.
Guidelines For Logistics Service Adjustment
Pickup Notes
If you choose to pick up the goods at a FedEx/UPS store, please submit the specific pickup address to us before the goods are shipped and call the store in advance to verify whether the goods can be picked up to avoid the package being delivered to an invalid address or refused.
Address Information Change
To ensure the timeliness of logistics, please carefully check the receiving information before the goods are shipped. If the package has entered the transportation stage and the delivery address needs to be changed, please contact us immediately through [email protected] or the official customer service channel, and we will coordinate with the carrier for emergency processing.
Delivery Time Adjustment
When you are unable to receive the package within the estimated time period provided by the carrier, it is recommended that you contact the delivery specialist directly to negotiate a new time period.
Special Reminder
To ensure the smooth flow of logistics information, please add [email protected] to your mailbox and keep your phone number open in real time. If the carrier reports abnormal delivery conditions, we will send an emergency notice through the above channels. Please check and cooperate in handling it in time.