FREE SHIPPING ALL OVER THE WORLD
We guarantee that the sex doll you receive is a product that has been carefully crafted in minute detail. Even the most hidden areas such as finger and toe stitching, armpits etc. are done with the utmost care and professionalism ensuring every inch is perfect, smooth, and of A+ quality.
With the exception of makeup application, all aspects of the doll you purchase will be identical and consistent to its product picture. Funwest frequently uses professional makeup artists and photographers to highlight the beauty and capture the personality of sex dolls. The doll you order comes direct from the factory. Because product pictures are occasionally updated with different makeup styles, at first glance, you may feel your dolls looks slightly different. This is not the case, you just need to dressed her up to your liking! The doll’s height, weight, and other stated specifications have a margin discrepancy of less than 1%.
Purchases:
FunWestdoll accepts three types of payment: credit card, PayPal transfer, and bank transfer. After selecting your sex doll, enter your name, contact details, and shipping address. Then select your preferred method of payment.
If you choose to pay by credit card, please input your credit card information and click “Checkout” to complete the order.
If you choose to pay via PayPal, please input your PayPal information and click “Checkout” to complete the order.
If you prefer to make a bank transfer, please contact [email protected] for further instructions.
Once we confirm your order, your sex doll will commence the production and shipping process.
Credit card payments usually fail for one of several reasons:
1. You have maxed out your credit. For example, if you only have $1500 left on your card but try to purchase a $2500 product. The transaction will be rejected.
2. Declined due to cross-border payment. FunWest is a Chinese company, when you pay with a credit card a cross-border transaction occurs. If you rarely make large cross-border payments, the bank may label the transaction as suspicious and refuse transaction. If this happens to you, you will need to contact your card’s issuer and inform them of the situation.
3. Your credit card has been labelled as high-risk. Being labelled high-risk occurs when your credit card has been involved in multiple chargeback processing (payment disputes), or if the card has been reported lost or stollen.
4. If you accidently input the wrong 3D verification number. If you use a credit card and required to enter an SMS verification code, your bank has set a 3D verification limit on your card. To complete your order, you will need to correctly enter the verification code.
Since customers in some countries and regions are unable to pay with a credit card, FunWest has added bank transfer and PayPal as complementary purchase methods. If you are new to such payment methods, you may be worried about its general use and ability to request refunds?
To this we say, please rest assure. PayPal allows for refunds, and is a trusted international online payment system. If you do not receive your purchase, or if there is a problem with your purchase, you can apply for a PayPal refund. In regard to bank transfers, we generally advise against this type of payment due to its high transaction costs. But, in the event you chose to opt for this method, FunWestDoll will 100% protect your rights. Why? Because FunWest places brand reputation above all else and knowns the importance of customer satisfaction and the power of reviews.
Shipping:
Internationalfree shipping for normal products ; Free of shipping and tax for products stored in warehouse ; Only applicable to buyers in the country in which the warehouse is located. (In very rare remote areas, additional shipping charges may be added.)
Free shipping + Countries Free from Parcel Tax: United States, Japan, Mexican (Note: Mexican buyers are required to provide asanitary import license to customs otherwise the sex doll will not be able to enter the country)
Free shipping + Countries Free from Parcel TaxUnder Certain Conditions: EU countries, Canada, Australia, New Zealand, Russia, Vietnam, Singapore, Mexican (Note: If you chooseto have the import parcel tax covered by seller, delivery periods takes double as long. If you pay your own tax, the purchaser will be required to provide proof of purchase and payment amount to your local customs.)
Free shipping + Countriesthat have Parcel Tax: United Kingdom, Norway
Free shipping + But require buyer to clear customs:South American countries, India, Indonesia, South Africa, South Korea.
No-sale Areas: Islamic countries in the Middle East, Turkey.
Upon receiving your custom order, we promptly initiate communication with our manufacturing team. TPE doll orders typically require 5-10 business days for completion, while silicone doll orders generally necessitate 15-20 business days for completion. Following production, your item will be shipped via air freight through trusted international carriers (FedEx, DHL, UPS, etc.). Shipping typically requires 10-20 business days for global delivery.In total, it usually takes 15 to 40 days from contacting us and placing your order to delivering to your door. We sincerely appreciate your patience and understanding during this period, as every doll undergoes meticulous craftsmanship and rigorous quality assurance to meet our exacting standards. Please note that final delivery timelines may vary slightly depending on international customs clearance processes in your region.
All in-stock orders benefit from expedited processing and same-day dispatch, ensuring delivery within 3-7 working days of purchase completion.
Yes! During the delivery process, we will carefully pack your doll using a box without any description of content placed on the outside. No third person will know what’s inside in the box, ensuring maximum privacy of our customers.
Refunds:
- Customers retain the right to cancel orders free of charge within 8 hours of placement. All refund processing fees shall be borne solely by the customer.
- After 8 hours, orders are presumed to have entered the production phase. Cancellations for special custom orders are strictly prohibited. For standard orders, cancellation fees may be imposed based on the stage of production and associated costs.
- Once the product has been dispatched, cancellation requests will not be entertained under any circumstances.
Refunds will be processed exclusively through the original payment method utilized during the transaction. For instance, payments made via credit card will receive reimbursement directly to the originating card account. This protocol applies uniformly to all payment instruments including debit cards, digital wallets, and bank transfers.
Please be advised:
Credit card transaction fees are administered by financial institutions and require separate reimbursement requests directly through your card issuer.
To initiate a return or refund procedure, kindly submit your inquiry to our service team via official email correspondence.
Credit card reimbursements usually take 3-5 business days, PayPal refunds usually arrive within 1-3 business days, and bank transfers usually arrive within 7-15 business days.