FREE SHIPPING ALL OVER THE WORLD
Your satisfaction is FunWest constant pursuit. To ensure you enjoy a smoother and more worry-free shopping experience, we have established comprehensive After-Sales Service Policies designed to provide you with strong support and protection after your purchase.
Order Cancellation Policy
Cancellation Without Charge
Customers can cancel their orders free of charge within 8 hours after placing an order, and all refund fees are borne by the customer alone.
After 8 Hours
Orders are presumed to have entered the production phase. Cancellation is not allowed for special custom orders. For standard orders, cancellation fees may be imposed based on the stage of production and associated costs.
After Dispatch
Once the product has been dispatched, cancellation requests will not be entertained under any circumstances.
Order Modification Policy
Pre-Production
Orders can be modified free of charge before production begins.
Post-Production
Special custom configurations cannot be changed once production has begun, standard configuration modifications may have associated charges.
Post-Dispatch
Once the customer confirms shipment, no modifications will be allowed.
After-Sales Service Policy
30-day warranty period commencing upon delivery confirmation
Custom Orders (shipped from China)
Stock Orders (EU/US Warehouses)
1. Custom Configuration Discrepancies : Compensation for mismatched custom specifications will be issued based on the value of the affected component (exempt if the customer confirmed configuration accuracy during the post-production review).
2. Minor Cosmetic Defects : Repair kits will be provided for superficial damages (e.g., fractured nails, smudged makeup, minor surface cracks) identified during the initial unboxing process.
3. Skeleton Defects ：Non-human-induced Skeleton defects (as verified by factory technical assessment) occurring during the warranty period will result in a replacement unit shipped with all associated logistics costs borne by the authorized reseller.
4. Functional Impairments : Malfunctions of technical features (e.g., heating, sound, auto-vaginal suction) within the warranty period will result in a refund corresponding to the value of the impaired function.
1. Damage caused by the user
2. Material Staining
Logistical Compensation Terms
Claims for lost items submitted after successful delivery confirmation will not be accepted.
For shipments lacking signature confirmation, customers must submit a formal delivery dispute through the logistics tracking portal within 7 calendar days of the indicated delivery date. Compensation eligibility will be determined based on the carrier’s documented investigation report.
Delays, loss, or failed delivery attributable to incorrect address or contact details provided by the customer, following a minimum of three documented contact attempts, will result in no liability being assumed.
We reserve the right to modify this policy at any time without prior notice. The most recent version of the policy will prevail and can be found on our website. Certain terms may be adjusted according to applicable local laws in your jurisdiction. Customers will be deemed to have accepted all updates by continuing to use our services after the revision of this policy is posted.