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Quality Assurance?

We guarantee that the sex doll you receive is a product that has been carefully crafted in minute detail. Even the most hidden areas such as finger and toe stitching, armpits etc. are done with the utmost care and professionalism ensuring every inch is perfect, smooth, and of A+ quality.
With the exception of makeup application, all aspects of the doll you purchase will be identical and consistent to its product picture. Funwest frequently uses professional makeup artists and photographers to highlight the beauty and capture the personality of sex dolls. The doll you order comes direct from the factory. Because product pictures are occasionally updated with different makeup styles, at first glance, you may feel your dolls looks slightly different. This is not the case, you just need to dressed her up to your liking! The doll’s height, weight, and other stated specifications have a margin discrepancy of less than 1%.


How Do I Pay?

FunWestdoll accepts three types of payment: credit card, PayPal transfer, and bank transfer. After selecting your sex doll, enter your name, contact details, and shipping address. Then select your preferred method of payment.

Payment Process:

If you chose to pay by credit card, your card will be automatically charged after entering credit card information and clicking checkout.
If you choose to pay by PayPal or by bank transfer, you will need to manually transfer payment to Funwest’s business PayPal or bank account. You will also need to verify payment by sending a screenshot of the completed transaction to FunWest’s official email address. After FunWest confirms order, your sex doll will begin its production and shipping process. If you want more information about the purchase procedure, kindly check out this article here.

Credit Card Paymet Failure?

Credit card payments usually fail for one of several reasons:
1.You have maxed out your credit. For example, if you only have $1500 left on your card but try to purchase a $2500 product. The transaction will be rejected
2.Declined due to cross-border payment. FunWest is a Chinese company, when you pay with a credit card a cross-border transaction occurs. If you rarely make large cross-border payments, the bank may label the transaction as suspicious and refuse transaction. If this happens to you, you will need to contact your card’s issuer and inform them of the situation
3.Your credit card has been labelled as high-risk. Being labelled high-risk occurs when your credit card has been involved in multiple chargeback processing (payment disputes), or if the card has been reported lost or stollen
4.If you accidently input the wrong 3D verification number. If you use a credit card and required to enter an SMS verification code, your bank has set a 3D verification limit on your card. To complete your order, you will need to correctly enter the verification code

Are Bank and PayPal Transfers Trustworthy?

Since customers in some countries and regions are unable to pay with a credit card, FunWest has added bank transfer and PayPal as complementary purchase methods. If you are new to such payment methods, you may be worried about its general use and ability to request refunds?

To this we say, please rest assure. PayPal allows for refunds, and is a trusted international online payment system. If you do not receive your purchase, or if there is a problem with your purchase, you can apply for a PayPal refund. In regard to bank transfers, we generally advise against this type of payment due to its high transaction costs. But, in the event you chose to opt for this method, FunWestDoll will 100% protect your rights. Why? Because FunWest places brand reputation above all else and knowns the importance of customer satisfaction and the power of reviews. If you feel you have been treated unfairly, you have the right to express your view within forums such as TDF and Reddit


How Long Dose It Take the Dolls to Arrive?

FunWestdoll’s products are all sent via air freight. Delivery times are estimated between 7-15 day. Also, your doll’s production lead time generally takes 3-7 days. Together, from order placement to door delivery, you can expect to wait 10-22 days. In the near future, in order to drastically reduce such wait times , FunWestdoll plans to open US and European warehouses reducing times to 3-7 days.

Can Privacy be Guaranteed?

Yes! The outer packaging of the product does not display any information about its content. No one will know what is inside.


Can I Cancel My Order and Request a Refund?

Yes, you can cancel your order within 24 hours depending on your country and payment method. In certain cases, you may be charged a handling fee – usually no more than 10 US dollars. In the event your product has already been shipped before cancelation, shipping charges may be deducted from your refund.
Refunds after 24hours will be subject to production and/or shipping charges.

Under What Circumstances Dose FunWestDoll Accept Returns?

If your product is defected or damaged during delivery. In such an event, please take a photo and/or video the damage immediately after unboxing. Get in touch with us, we will replace your item or offer a full refund. Please note, all damages caused by owner is refused coverage.

How Long Dose It Take To Get Refunded?

Credit card reimbursements usually take 3-5 business days, PayPal refunds usually arrive within 1-3 business days, and bank transfers usually arrive within 7-15 business days.

Care and Maintenance:

What Do I Need to Pay Attention to During Doll Use And Maintenance?
How Do I Store Sex Doll?